Technical Services Overview

MPA New Zealand Ltd provides a range of technical services to compliment the vendor technology our company brings to market.

Our pre-sales and post-sales technical support services are designed to augment and complement our channel and vendor partners offerings.

 

How does our Technical Team help you ensure a customer implementation is a success?

  • Strategy and security program development
  • Solution design – specification and planning
  • Deployment assistance
  • Testing – proof of concept, pilots
  • Implementation – under contract to our partners
  • Project Management
  • 1st line of support - post deployment phone support
  • Escalation management with vendor partner
  • Support contract options – Level1&2, 24x7.
  • Ongoing management of annual vendor maintenance and support renewals

 

For a discussion about how our Technical Team will help you ensure a customer implementation is a success - Contact jon.flatley@mpa.co.nz